Customer Service
CUSTOMER SERVICE CHARTER
Affirmative Portfolios is committed to Customer Service.
We promise:
- Prompt and efficient value added service
- Timely responses to requests, queries and complaints
- Information that is accurate and applies current laws and regulations
- To encourage and use ongoing feedback and communication in all our dealings
- Fair, courteous and professional treatment from our well trained staff members
- To consider your opinions and concerns
Should you be either really satisfied, or totally dissatisfied with the service you receive, please help us improve our service by clicking on the relevant button below :
OR alternatively make contact with us below :
E-mailing: customerservice@affirm.co.za
Calling: 031 – 566 6474 (Head Office) and ask for the customer service representative
“We thank you for your support”
QUALITY MANAGEMENT SYSTEM (QMS)
Affirmative Portfolios has developed, implemented and maintains an effective Quality Management System (QMS) in line with ISO 9001:2015. This has been recognised and acknowledged by BSI by awarding Affirmative Portfolios our ISO 9001 Quality Management certification. ISO 9001 Quality Management is certified by BSI under certificate number: FS 646876.