Customer Care Assistant EASTRAND

FMCG / Retail
JHB East, Johannesburg – Gauteng

Customer Care Assistant
East Rand
R58 800pa
 
Overview:
Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in the East Rand.
 
Key Performance Areas:
The Customer Care Assistant will ensure a high degree of Customer Care within the store whilst maintaining a good, clean, and welcoming environment.
Customer care:
Ensure a welcoming environment for the customer.
Creating an inspiring environment.
Ensure that every customer receives great service delivery that starts with a greeting and a smile.
Conduct administrative duties including; the implementation of markdowns, promotions and effective merchandising as per instruction from Head Office.
Merchandising:
To ensure that delivered stock is unpacked and presented on the shop floor.
With the assistance of the Store Manager/Sales Team Leader, ensure that all items on display and on the shop floor are priced accordingly.
Ensure that main tables are stocked accordingly and mannequins are dressed as required.
Ensure that flat packed garments are neat and tidy with size stickers attached accordingly.
Ensure that hanging garments are merchandised correctly and size stickers are attached.
Ensure that markdown and promotion items are correctly merchandised with relevant stickers attached.
Administrative Functions:
Together with Store Manager/Sales Team Leader, ensure store administrative functions are efficiently carried out.
To be vigilant at all times in order to negate any form of stock losses.
Attend morning meetings and conduct daily duties accordingly.
General housekeeping, including; mopped floors, clean windows, rubbish bin emptied, parcel counter neat and tidy, changeroom mirrors cleaned, fans wiped/ dusted, etc.
 
Minimum Requirements and Competencies:
Customer care focused
Strong interpersonal skills and the ability to take instructions easily
Ability to deal with difficult customers
Attention to detail
Ability to demonstrate excellent communication skills
Good Relationship building skills
Grade 12
Basic arithmetic skills and a good command of the English language
Advantageous to have retail experience, specifically clothing
 
Should you not hear from us within 14 days of your application, please consider your application unsuccessful.