Debt Collection Agent – Constantia Kloof

Sales / Marketing / Communications
JHB West, Johannesburg – Gauteng

SARS Debt Collection Agent – R4 400p/m + Comm
Constantia Kloof
This company is appointed to the panel of the South African Revenue Services as its third-party debt collection and revenue recovery agent. This means that the company has to source new, qualified and experienced debt collection agents for its business.
  • Manage multiple debtors on behalf of a 3rd party debt collection firm that is tasked with collecting debts owed to SARS
  • Build strategies to recover outstanding payments owed to SARS from debtors and following through with the collection activity
  • Have a deep understanding and knowledge of tracking specific accounts with the ability to identify outstanding debts and then getting the debtor to start making payments toward settling the debt
  • Negotiate payment plans, payment terms and payment deadlines.
  • Deal effectively with SARS queries, questions, complaints and objections with regards debt owed to SARS
  • Deal professionally, respectfully, positively, and effectively with all debtors who owe monies to SARS but specially being extremely professional with belligerent debtors
  • Conduct all of the call administration process through a system called Excalibur in strict compliance with the companies operating standards of excellence
  • Contact SARS debtors, and establish Right Party Contact (RPC)
  • Negotiate fixed arrangements and settlements with SARS debtors based on matters assigned daily to the agent and to the broader collections team
  • Prepare and upload accurate debtor engagement notes within Excalibur 
  • Agents must be prepared to make a pre-determined number of debtor calls on a daily basis, prepare debtor correspondence and ensure that all communication and correspondence is recorded/saved/logged within Excalibur system
  • Attend to incoming calls/inbound communication from SARS debtors when specific campaigns are undertaken on behalf of SARS
  • Achieve the pre-determined target collection “debt to value ratio” as determined by the company’s management
  • Achieve the required call and debt collection rate on a daily, weekly, and monthly basis so that monthly income targets are met
  • Adhere to, and comply with, the companies strict code of corporate governance and compliance protocols
  • Adhere to, and comply with, the code of ethical practices as set out within the framework of the Debt Collectors Act
Experience and knowledge
  • Grade 12 with Accounting and Mathematics (non-negotiable)
  • Afrikaans and english (bilingual) non-negotiable 
  • Clear Criminal Record and credit score
  • Strong experience in dealing with corporate, business, consumers, and individuals
  • Strong Excel, Outlook, Teams, Word skills
  • Basic project management skills
  • Experience/Exposure or worked on SAPS, Solar and BIQ
  • Must be willing to work overtime
  • Must be able and willing to work under strong highly experienced leadership and management team
Teamwork is a must