Guesthouse Manager JOHANNESBURG WEST

JHB West

Guesthouse Manager
Johannesburg West
Market Related Salary
My client is looking for a Guesthouse Manager to make their clients feel welcome ensuring them a pleasant and comfortable stay. Ultimately, you will manage guest services and my clients’ guesthouse image.
Responsibilities include but not limited to:
    • Greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the guesthouse facilities  
    • Provide upscale guest service experiences for clients throughout their stay
    • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
    • Oversee check-in and check-out procedures, including reservations and financial transactions
    • Promptly address guests’ requests
    • Actively listen to and resolve complaints
    • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
    • Coordinate and manage communication between guests and staff and follow up to ensure customer satisfaction  
    • Inform clients of services, including breakfast and dining options
    • Recommend local tourist spots, including places to dine, shop and sight-see
    • Establish friendly relationships with regular clients
    • Promote all amenities and conveniences
    • Manage guest relations team to ensure compliance with all standards and operating procedures
    • Appraise team’s performance and produce regular reports
    • Liaise with staff to provide an overall comfortable guest experience
    • Examine daily duties, assign tasks and check on progress
    • Manage supplier service level agreements
    • Analyze customer feedback from guestbook and online reviews and suggest ways to improve ratings
Minimum requirements:
    • Proven work experience as a Guesthouse Manager / Hotel Manager or similar role
    • Understanding of all guesthouse management best practices and relevant laws
    • Hands-on experience with current booking / software systems
    • Proficiency in English, knowledge of other languages is a plus
    • Customer service drive with outstanding communication and active listening skills
    • Excellent problem-solving and multitasking skills
    • Leadership skills along with the ability to motivate a team into high performance
    • Ability to work flexible hours and live on the premises
    • Strong sense of responsibility and a professional presentation
    • BSc degree in Hospitality Management / Tourism / Business Administration or relevant field preferred
Please consider your application unsuccessful should you not hear from us within 14 days of your application.