Strategically direct, manage and co-ordinate relationships and the full range of communications activities with the company’s diverse range of stakeholder groupings. Position and manage the company’s brand as a key player in the Pension Fund Industry. Provide strategic council to PEO and Board on stakeholder management. Ensure effective leadership to and management of Stakeholder Management, Media Relations, Brand Management and Communications (Internal and External Communications, Public Relations, Marketing and Media Relations).

• Develop and drive the implementation of the strategy, plans, vision, and goals for the
• areas of responsibility and ensure alignment with the overall business strategy.
• Develop and implement an integrated communications and stakeholder relations    strategy in support of the organisational strategy.
• Develop and oversee the implementation of the Education and Outreach strategy of the Organisation, including the framework for brand management.
• Monitor the effectiveness of the integrated communications and stakeholder management strategy.
• Support the PEO in ensuring that the Board of Trustees (BOT) is well informed and up to date on developments affecting the business unit, including legislation and best practice.
• Ensure the review, development, implementation and management of communications and stakeholder relations strategies, policies, and procedures.
• Coordinate and oversee all Internal and external communication campaigns from a strategic level.
• Develop and sustain effective engagement with all stakeholder audiences and ensure appropriate interventions to meet stakeholder needs.
• Develop, execute, and monitor the Company local and International Corporate Social Responsibility strategies.
• Act in the absence of the PEO if and when required and assuming the responsibilities and accountabilities of the role.

• Oversee the management of communications and educational activities to the Company broader stakeholder community with priority focus on members and pensioners.
• Develop and maintain contacts database of organisation-wide work with key stakeholder groups.
• Ensure the development of all communications and educational material essential for effective stakeholder engagement and through a variety of social media and IT platforms.
• Oversee Company interactions with stakeholders through the development and implementation of strategies on social media platforms.
• Accountable for media liaison and correspondence in consultation with the PEO and Board Chairperson.
• Responsible for liaison with Parliament and intergovernmental relations.
• Oversee communications with the press and other external stakeholders.
• Oversee internal communications, brand, and reputation management strategies.
• Oversee reporting to stakeholders through the organisation’s integrated annual report and developmental impact assessment reports.
• Advise the Leadership on key stakeholder issues, including issues in the public and media domains.
• Build and maintain relationships with stakeholders, including service providers and media through regular engagements.
• Disseminate relevant information, publications, press releases to the BOT and senior management/general staff where necessary.
• Research and prepare appropriate briefing information for the PEO/Chairperson of the BOT in advance of stakeholder meetings, conferences and presentations when required.
• Research and draft speeches and presentations for the PEO/Chairperson of the BOT or any other Trustee as may be required.
• Ensure the organisation’s website content is updated at all times.
• Ensure the monitoring and evaluation of all stakeholder and communication’s activities in support of the strategy and achieve the objectives of the communications and education strategies.

• Effectively brand and position the organisation as a leader in the Pension Fund industry.
• Oversee the reputation management of the organisation through effective brand management strategies.
• Oversee the development of advertising, promotional and marketing material, and activities in executing campaigns based on the brand promise.
• Take lead on the research of market trends, best practice, and branding opportunities for the organisation.
• Liaise with major service providers on branding framework and impact thereof to the company.
• Risk management in relation to brand management.
• Identification of speaking and engagement opportunities for the company to present its position.
• Ensure all employees and Trustees are aware of the respective campaigns and become brand ambassadors.

• Provide leadership to the entire team, defining objectives to be achieved by the department.
• Manage performance of direct reports ensuring agreement of annual goals and measuring performance against agreed goals and addressing non-performance issues.
• Deploy people management processes effectively, in line with company policies, procedures and prevailing improvement initiatives.
• Ensure strategy is effectively operationalise through managers and their teams.
• Drive a culture of high performance and accountability and encourage team members to live the company values.
• Drives operational excellence through area of supervision.
• Stakeholder Relationship Management:
• Identify, build, and nurture trust and collaborative relationships with internal and external stakeholders.
• Manage relationships between the Fund and key stakeholders.
• Network effectively and leverage contacts to enhance Company brand.

• Oversight and accountability for budgetary compilation, monitoring, and compliance for area of responsibility to ensure adherence to the Fund strategy, targets, and goals.
• Ensure that the annual budget is developed, approved and implemented to drive the full range of communications and stakeholder relations programmes.

• Responsible for maintaining effective internal controls and for executing risk and control procedures in area of control. Identify and assess controls and mitigating risks. Guide the development and implementation of internal policies and procedures.

• Accountability
• Client Centricity
• Diversity and Inclusion
• Influence
• Integrity
• Networking
• Transparency
• Leadership

• Collaborative leadership
• Driver for results
• Strategic Focus
• Change Leadership
• Stakeholder Relationship Management  

• Business performance management
• Client orientation and customer focus
• Cross-functional awareness
• Communication
• Expert advice
• Stakeholder focus

• Master’s degree / NQF Level 9 in Social Silences: Journalism / communications / Public Relations

• Minimum of 12 years’ experience of which 5 years should be in a Senior Management role
• Experience in Stakeholder Management
• Drafting of internal or external newsletters, general articles or content for newspapers, journals, magazines or internet sites
• Complex written proposals or presentations aimed at setting or changing strategy for a business unit or across the business