Team Leader: Customer Service Champion – Centurion – Permanent
Admin and Office Management ~ Sales / Marketing / Communications
Centurion – Gauteng
Team Leader: Customer Service Champion – Centurion – Permanent
Salary: up to R668,708.00pa (Based on Experience)
Purpose of the role:
Reporting to the Manager: Customer Experience Centre, the successful incumbent is accountable to manage, co-ordinate and take accountability of the Customer Experience Centre.
Minimum Requirements and Experience:
- Bachelor’s Degree/ Advanced Diploma in a related qualification.
- Relevant 5 years’ experience in a Customer Experience Centre related environment
- of which 2 (two) years must have been on a supervisory level in the operations management function.
- Ability to unpack Policies and Standard Operating Procedures and advise on processes.
- Persons with disabilities (PWD) are encouraged to apply.
Key Performance Areas:
Ensure implementation of continuous improvements initiatives to enhance service delivery
- Research, analyse and evaluate new service delivery methods procedures and techniques.
- Ensure the application of rules and procedures to ensure high level of activity.
- Ensure the daily targets are accomplished.
- Ensure that work related problems are resolved expediently.
Reporting
- Contribute to the preparation and submission of reports.
- Support the development of functional reporting systems, for management, project or performance reporting.
- Report regularly and periodically.
- Perform necessary submissions as and when required to provide updates and/or inform management decisions.
Ensure adherence to corporate governance within the team.
- Ensure consistent application of policies and procedures within the team.
- Ensure that the usage and allocation of resources within the section is in line with the PFMA.
Stakeholder Management
- Maintain proactive and progressive relationships with key stakeholders.
- Deal with inquiries and requests for information from both internal and external stakeholders.
- Maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
People management
- Ensure the motivation, cohesiveness, and alignment of the organisation’s team members.
- Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the Company.
NB: Should you not be contacted within 2 weeks of your application, please consider it as unsuccessful.
