COMMUNITY MANAGER

The Community Manager will be responsible for building online communities, sparking meaningful conversations, and creating engaging digital experiences. The successful incumbent will grow audiences, foster engagement, and build strong relationships between brand and its communities.

Responsibilities:

· Manage and engage online communities across social platforms. Manage day-to-day social community activity, including replies, comments and mentions.

· Create conversations that drive engagement and brand advocacy.

· Own the real-time conversation by meticulously monitoring all social media channels.

· Respond to community queries and customer feedback.

· Create conversations that drive engagement and brand advocacy.

· Foster meaningful interactions that strengthen community.

· Monitor sentiment, trends, and audience insights.

· Collaborate with Digital strategist and Social Media Coordinator to execute campaigns.

· Act as the first line of defence in identifying and flagging potential PR crises, reputational risks, or significant spikes in negative sentiment. You are required to immediately escalate any sensitive or high-risk issues.

Desired Experience and Qualifications:

· Grade 12 (Matric).

· Bachelor’s degree in communications, Marketing, Media Studies, Public Relations, or a related field.

· Minimum of five (5) years of experience in community management, social media, or digital marketing

Requirements:

· Strong understanding of social media platforms and engagement strategies

· Excellent written communication and stakeholder management skills

· Experience handling customer interactions and brand reputation