Compliance Call Centre Agent, PTA
Sales / Marketing / Communications
Pretoria – Gauteng
Compliance Call Centre Agent
Pretoria
Salary Package (basic gross per month) – R23 633
6 Months Temporary Position
Deadline – 12 May 2026
Department/Division – Compliance and Prevention
Reports to – Manager: Guidance and Prevention
Overview:
To provide support, via telephone and email, to supervisory bodies, accountable and reporting institutions and other affected stakeholders regarding registration and reporting and general compliance in terms of the FIC Act, as amended under guidance.
Responsibilities:
- Engage with external stakeholders, via telephone and email, to ensure compliance, exchange information, provide solutions and solve queries related to standard matters
- Provide a call center service in accordance with the Compliance Contact Centre manual and standards
- Administer the compliance query process in accordance with the set procedures
- Respond to general compliance, registration and reporting related queries
- Develop an understanding of various regulated institutions and sectors
- Identify problems and issues experienced within industry sectors affected by the FIC Act
- Assist with registrations on goAML including registration data cleansing activities
Education/Skills/Experience:
- Matric
- Qualifications in anti-money laundering and or compliance management would be Advantageous
- One-year call center experience and exposure essential, preferably in a legal advisory function
- Excellent communication skills (oral and written)
- Fully bilingual in English and a second official language
- An intermediate to advanced level of computer literacy, including MS Word and MS Excel
Behavioural Competencies:
- Customer Service – Follows through, when asked, on customer inquiries, requests and
- complaints
- Flexibility – Declares that he/she is willing to change idea, perceptions or procedures based
- on new information
- Relationship building – Makes informal contacts with others in addition to contacts
- required in the course of work
- Impact and influence – Use direct persuasion in a discussion or presentation
- Organisational Commitment – Respects the way things are done in an organisation and does what is expected
- Commitment to professional learning – Has an interest in own field of expertise
- Teamwork – Support team decisions, is good team player, does his or her share of the work without having to be reminded
- Conceptual thinking – When looking at information sees patterns, trends or missing pieces
- Achievement orientation – Tries to do the job well or right
Working Conditions:
- May be required to work long hours
Please Note: Should you not receive feedback within One Month, please consider your application as unsuccessful
