• Provide excellent customer service and attend to customer service queries and requests.
• Build and maintain professional relationships with customers.
• Handle customer complaints or compliments and report them to the supervisor or store management.
• Process all purchases and payments accurately (cash, card, vouchers, coupons, and other accepted payment methods).
• Be responsible for daily cash handling and ensure compliance with pharmacy cash control procedures.
• Ensure that all outgoing items are scanned and paid for correctly.
• Process loyalty cards and related transactions.
• Assist with exchanges and returns in line with store policies.
• Monitor stock levels and report low or out-of-stock items.
• Receive stock according to pharmacy procedures and assist with stock control.
• Ensure correct pricing and report any incorrect shelf labels.
• Maintain high standards of cleanliness and hygiene in the frontshop area.
• Assist with customer enquiries, telephone calls, and follow up on orders placed by customers.
• Provide product information to customers to promote health and wellness products.
• Be vigilant and report any suspicious behaviour to management.
• Perform any other duties assigned by the Supervisor or Manager.

 

Minimum Requirements

• Matric (Grade 12).
• Post-matric qualification will be an added advantage.
• 2 – 3 years’ relevant retail or pharmacy frontshop experience.
• Strong attention to detail.
• Good numeracy and basic maths skills.
• Excellent customer service and communication skills.
• Ability to handle cash and operate a point-of-sale system.
• Ability to work well within a team and in a fast-paced environment.