• A relevant Degree or National Diploma in:
• Information Technology
• Computer Science
• Information Systems, or equivalent.
• At least 3–4 years’ experience in an ICT Network Engineer role.
• Industry certifications below will be an added advantage:
• CCNA/CCNP
• Network+
• Security+
• N+
• A+
• MCSE/MCSA, or
• ITIL.

Knowledge:

• Knowledge of NIST and other relevant information security and network governance
• frameworks.
• Knowledge of enterprise networking principles, security best practices, and ICT service
• management processes.
• Strong knowledge of LAN, WAN, routing, switching, and wireless networks.
• Experience with network security, firewall configuration, and access controls.
• Ability to monitor, analyse, and troubleshoot network performance and availability
• issues.
• Experience with incident, problem, and change management processes.

• Installation, configuration, maintenance, and support of The Company’s network infrastructure, including LAN, WAN, routing, switching, and wireless environments.
• Ensuring the highest levels of network, systems, and infrastructure availability across the organisation.
• Implementing and enforcing The Company-adopted network security controls, including firewall rules, access control mechanisms, and secure network design standards.
• Monitoring and analysing network traffic, identifying anomalies, and investigating security or performance issues.
• Responding to logged network incidents and service requests in line with ICT operational procedures.
• Ensuring the investigation and diagnosis of operational incidents, resolving such incidents including capacity and availability management issues to maintain overall performance.
• Proposing design enhancements, capacity changes, contingency, and recovery arrangements to ensure service targets are met within the organisation’s planned budget.
• Acting as the technical lead on ICT projects relating to network infrastructure, security, data, and voice services.
• Providing advice and guidance on the design and development of new and changed systems to optimise operational efficiency.
• Ensuring appropriate software and specialist monitoring tools are used to maintain awareness and control of network hardware and software.
• Implementing approved network changes in accordance with The Company change-management policies.
• Liaising with third-party service providers and vendors for network support, maintenance, and issue resolution.
• Providing network-related support to server, storage, and Microsoft platform environments.
• Maintaining accurate network documentation, diagrams, and configuration records.
• Coaching and supporting junior engineers where required, ensuring adherence to professional and service standards.
• Monitoring and testing network performance for potential bottlenecks, identifying solutions, and coordinating implementation of improvements.