NOC Operator (24-Month Contract) – Johannesburg North
IT
JHB North, Johannesburg – Gauteng
NOC Operator (24-Month Contract) – Johannesburg North
Salary: up to R480k pa
Minimum Requirements and Experience:
- Grade 12 matric
- Tertiary qualification in:
- Electrical Engineering (or equivalent skills and experience on Telecommunication Network)
- Two years’ relevant experience
- Microsoft suite, strong in MS Projects, PowerPoint and Excel.
- Good knowledge of:
- DWDM
- SDH
- OTN and
- IP technologies
Key Performance Areas:
- Proactive Network Surveillance of Transmission, IP, Environmental and Fiber management systems
- Provides first level technical support (TAC-1) activities according to customer service level agreements (SLA).
- Ensure that customer SLAs are achieved by speedily resolving faults.
- Active surveillance of customer services on 24x7x365 basis.
- Co-ordination of the Company Fault/Problem management process.
- Act as an interface between the Company’s customer and the NOC.
- Customer relations through consistent communication of progress on fault resolution.
- Communicate with internal and customer-facing teams in support of status updates
- Ensuring that customer service level agreements are achieved
- Dispatching of regional Technicians and high-level support personnel (TAC-2)
- Ensure strict adherence to the Company Access Fund Terms of Reference, and The Company Capital Programme Management policies, governance, processes and procedures.
NB: Should you not be contacted within 2 weeks of your application, please consider it as unsuccessful.
