The Senior Manager: Change Management is accountable to lead the development and execution of strategic and associated operational change management strategies on the large- scale business transformation program of the company. The incumbent will play a fundamental role in managing the end-to-end delivery and implementation within the company and lead the design and operationalization of the company’s change management value proposition.

 

• Contribute to the development of Organizational Transformation business strategy and plan that ensure alignment with short-term and long- term objectives of the company.
• Develop Change Management strategy and plan aligned with short- term and long-term objectives of the Division.
• Guide the implementation and annual review of the overall Strategic Plan for Change Management.
• Implement specific key performance indicators and measures against outcomes detailed in the departmental strategic plans as set out by the Executive.
• Provide strategic input and guidance into the current and future intervention plan to achieve acceptable levels and standards of the company strategy and operational plans to the Executive forum.
• Ensure strategic direction on the change management processes.

• Develop and ensure implementation of policy, procedures and processes.
• Work with appropriate structures to ensure effective execution of policy and practices.
• Provide advice and guidance to the Policy department on legislative compliance, emerging issues, risks and the implementation of changes required on policy matters.

• Develop to change enablement strategies and plans, including training and communications.
• Drive the rollout of effective change impact assessments, readiness assessments, and stakeholder analysis.
• Plan and ensure execution of change management plans to support communication and transition activities.
• Develop and ensure delivery and management of communication, stakeholder, training, engagement, adoption, and resistance management plans.
• Lead communication of information to impacted audiences throughout the program.
• Manage effective internal strategic communications programs.
• Provide thoughtful, structured recommendations to strategy managers and account teams.
• Define and measure success metrics and monitor change progress.
• Provide guidance to project teams to ensure the successful execution of the end-to-end change management strategy.
• Provide input into improvements to the change management strategy and methodology.
• Identify risks and issues relating to change management functions.
• Work with rapidly changing requirements.
• Manage the integration of change management activities into project plans.
• Provide guidance on technical updates and the translation into consumable insights for non-technical teams.
• Develop clear, compelling communication materials with a cohesive framework.
• Ensure analysis and compilation of data from multiple sources and how it translates into one output.

• Report quarterly on progress with implementation of operational plans.
• Manage the development of functional reporting systems, and project or performance reporting for management.
• Manage the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall the company’s Strategy.
• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.

• Create change management awareness throughout the Fund through various engagements with the company employees.
• Engage with relevant internal stakeholders during change initiatives.
• Communicate with all levels of stakeholders internal and external during change initiatives.
• Represent the Fund in relevant external activities and events.
• Maintain proactive and progressive relationships with key stakeholders, incl. organized labor and attorneys etc.
• Delegate inquiries and requests for information from both internal and external stakeholders.
• Ensure communication with the company leadership to allocate the resources needed for change management.

• Ensure that the periodic financial and strategic goals of the company as well as the performance expectations of the various teams within are achieved.
• Report and review Change Management financial and non- financial goals.
• Implement sufficient internal control measures are implemented for adherence to the company and other relevant legislation and regulations.
• Manage, monitor and control the department expenses budget.

• Ensure sourcing, development, and retention of a high-performing team.
• Ensure that recruitment of the operational workforce is in line with employment equity targets.
• Ensure the organization’s team members’ motivation, cohesiveness, and alignment.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the company.
• Implement human capital processes and procedures to control/regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Manage and monitor the performance of the team and implement corrective actions for poor performance.
• Guide the change team to create a positive environment for managing the process of innovation and change management.

• Strategic Capability
• Results Orientation
• Business and Financial Acumen
• Compliance and Governance.
• Leadership Agility
• Resilience
• Communication
• Working with People
• Network and Alliances
• Planning, Organizing and Coordinating
• Employee Engagement
• Ethics and Values

• Change management
• Coaching and mentoring
• Conflict management
• Critical and innovative thinking
• Direction setting
• Facilitation and Presentation Skills
• People management
• Policy conceptualization and formulation
• Risk Management
• Programme/project management
• Service Delivery Innovation
• Stakeholder development and relations
• Reporting

• In depth knowledge of change management methodologies and strategies.
• Advanced change management experience in large scale transformation and restructuring projects.
• Team effectiveness.
• Data evaluation and trend analysis.
• Digital acumen.
• Project management.
• Solid understanding of project management methodology.

• Bachelor’s Degree/Advanced Diploma in a Human Resources/ Change Management related qualification.
• Postgraduate in Human Resources/ Change Management related qualification.
• Project Management-related qualification will be an added advantage.
• Change related qualification will be advantageous (E.g. Prosci).

• Relevant 9-10 years’ experience in a Change Management related environment of which 3 (three) years must have been on a management level/area of expertise.