User Support Technician, PTA
IT
Pretoria – Gauteng
User Support Technician
Pretoria
6 Months Temporary Position
Deadline – 11 May 2026
Department – Information and Communication Technology
Reporting to – Service Desk Supervisor
About the Position:
Provide information technology technical support to users.
Key Performance Areas:
- Provide first- and second-line IT technical support.
- Record, track, and monitor incidents using the Incident Management Tool.
- Ensure all incidents and problems service requests are dealt with in a professional and timely manner to agreed service level.
- Assist with assigned IT projects tasks.
- Install, configure and maintain hardware and software.
- Testing – perform any necessary software / hardware / device testing.
- Troubleshooting and diagnosing software and hardware issues.
- Document support resolutions and maintain knowledge bases.
- Perform ad hoc activities as and when required.
Education/Skills/Experience:
- Grade 12 or Matric
- A+ or N+ certification
- Microsoft 365 Fundamentals advantageous
- At least 1 year experience in the service desk and desktop support environment.
- Sound knowledge of Microsoft Office 365 and Windows Operating Systems.
Behavioural Competencies:
- Excellent communication skills.
- Customer focused.
- Teamwork.
- Demonstrates drive and commitment.
- Highly adaptable.
- Demonstrates proactive behaviours.
- Technical knowledge and skills.
Working Conditions:
- Will be required to work overtime as and when needed
Please Note: Should you not receive feedback within a month, please consider your application as unsuccessful.
